Returns and Exchanges

Yes. You can return items purchased from Kent’s online store to us by mail for exchange or refund. To process a return, contact our online service desk at 1-877-445-3527.

Yes. Items purchased from Kent online or in store can be returned to any of our Kent locations in their original packaging with a valid receipt.

Absolutely. All of our orders come with the Kent Customer Satisfaction Guarantee which states that if you are not satisfied with your purchase for any reason you can return it for an exchange or refund, by mail or in store.For complete details on our policy for processing returns and exchanges, please refer to our Return Policy

If your order is damaged when it arrives, please contact us within 2 business days so that we can resolve the issue promptly. To report a damaged shipment, contact our online service desk at 1-877-445-3527.