Shipping and Billing

We are not able to offer in-store pick-up in all stores at this time. We are working to expand in-store pick-up to all locations.Most orders will be ready within 2 hours during regular store operating hours. You will receive an email when your order is ready for pickup. Pick up in-store orders may take more than 2 hours on holidays, large quantity orders, packages, special order items, and complex orders. For your protection, you must bring the order confirmation email with you to the store for identification purposes. We reserve the right to request a form of ID to validate the order.

A signature is required upon delivery of your order and therefore, we are not able to ship orders to a Post Office Box. A valid street address must be provided to place and fill your order.

Yes. We can ship your order to any address in Canada or the United States.

Most orders will ship within 24 – 72 hours from the time you submit the order. Some exceptions may apply when stock levels are not available, complex or large orders, or special freight requirements must be made.

Shipping costs vary depending on the size and weight of your order and the level of shipping service that you select. During the checkout process your shipping costs will be calculated automatically so that you know exactly how much it will cost before your order is placed. Most Kent Delivery orders will be charged a flat fee of $50.00 and will be delivered within 50km of the chosen store. Additional fees may apply due to distance beyond 50km, toll fees, ferry fees, and other special equipment fees. A Kent Associate will contact you prior to shipping with information on any additional fees that may apply.

Depending on your location, the products in your order, and your choices during checkout, your order will be shipped either by FedEx, Canada Post, or the Kent Delivery fleet.

Fedex and Canada Post delivers between the hours of 8am - 5pm from Monday to Friday. If there is no one at the delivery address to receive your order, a delivery notification with additional pick-up information will be left for you. For Kent Delivery orders, a Kent Associate will contact you within 24 – 72 hours from the time your order is placed. They will coordinate the delivery time with you.