Customer Service

As part of our ongoing efforts to provide better products, prices and service to our customers, we ask for your feedback in the form of an online customer survey. Those who participate, by completing a survey, will be automatically entered in a quarterly draw to win $1000 in Kent Gift Cards. Take the survey today at kentsurvey.ca

If you have comments, complaints or feedback regarding the services or products available at your local Kent store we ask that you first present your issue to the manager of the store in question. Our store managers are in the best position to see that your issue is addressed promptly and effectively. You can find the contact information for your nearest store here.If you have spoken with the store manager and still feel that your issue has not been resolved to your satisfaction, then please do not hesitate to contact us: By phone at 1-800-565-4357, Monday to Friday, 8:00am-5:00pm AST By email at customerservice@kent.ca and we will respond to your issue within 2 business days.

If you have any comments, complaints or feedback regarding the services or products available through our website then please do not hesitate to contact us in one of two ways: By phone at 1-877-445-3527, Monday to Saturday, 8:00am-9:00pm AST By email at kentorders@kent.ca. We will respond to your issue within 2 business days.

We’re not satisfied until you are. All of our orders come with a guarantee that if you are unsatisfied with your purchase for any reason you can return it for an exchange or refund, by mail or at any of our Kent locations.

If you find a lower regular price at a local competitor on an identical item that we stock, we will beat it by 10%. We will match any advertised sale price on identical, in stock items. Kent reserves the right to verify the price and in stock position as well as limit the amount purchased to a reasonable household quantity. This guarantee does not apply to typographical errors, clearance, close-out, reconditioned products, bids, project quotes, installation services & product sold through the install process, installation labour, competitor online prices, credit or financing programs, volume discounts, special orders, delivery or assembly services, tax offers, gift cards, or bonus offers of any type.