Question 1

Are there any exclusions to a KENT Protection Plan?

Accepted Answer

Yes, exclusions may apply, including but not limited to, failure to conform to the manufacturer’s recommended use, cosmetic damages, misuse, and damages due to natural disasters. Please see the Terms and Conditions for the details of coverage information...

Question 2

Are there deductibles for filing a claim?

Accepted Answer

Deductibles may apply and will be specified in your plan details. The deductible amount can vary based on the appliance and plan type. There are no deductibles with a KENT Protection Plan. You pay the premium once, and everything under the terms & conditions...

Question 3

Are there other installation services you offer other than what is listed?

Accepted Answer

Yes, please contact us for more information.

Question 4

Can I Apply An Online Coupon Towards My In-Store Purchase?

Accepted Answer

Online coupons are valid for online purchases only, just as in-store coupons are valid for in-store purchases only. It will be clearly stated on you coupon whether it is intended for in store or online use. Please read the promotional details on your coupon...

Question 5

Can I cancel my KENT Protection Plan?

Accepted Answer

Yes, you may cancel a plan for any reason, anytime within thirty (30) days following the date of purchase, provided no claims have been reported.

Question 6

Can I Have My Online Order Shipped To A Kent Location For Pick Up?

Accepted Answer

We are not able to offer in-store pick-up in all stores at this time. We are working to expand in-store pick-up to all locations.Most orders will be ready within 2 hours during regular store operating hours. You will receive an email when your order is ready...

Question 7

Can I Have My Order Shipped To A Post Office Box?

Accepted Answer

A signature is required upon delivery of your order and therefore, we are not able to ship orders to a Post Office Box. A valid street address must be provided to place and fill your order.

Question 8

Can I Have My Order Shipped To Another Address?

Accepted Answer

Yes. We can ship your order to any address in Canada or the United States.

Question 9

Can I Make A Payment To My Kent Card Or Personal Account Through Your Website?

Accepted Answer

Currently We cannot accept Kent Card or personal account payments through our website. You can make payments the following ways:

By mail
In person at your local Kent store.
Through the use of telephone or internet banking services (Contact your phone...

Question 10

Can I Return Items By Mail?

Accepted Answer

Yes. You can return items purchased from Kent’s online store to us by mail for exchange or refund. To process a return, contact our online service desk at 1-877-445-3527.

Question 11

Can I Return Items To My Local Kent Store?

Accepted Answer

Yes. Items purchased from Kent online or in store can be returned to any of our Kent locations in their original packaging with a valid receipt.

Question 12

Can I transfer a KENT Protection Plan if I sell my appliance?

Accepted Answer

Yes, a plan can be transferred from the current Plan’s owner to the new owner of the appliance(s), without charge, providing added value to the buyer. You want to transfer your Protection Plan? https://www.comerco.com/ownertransfer

Question 13

Can I Use The Kent Card To Shop Online?

Accepted Answer

Unfortunately we are not able to accept the Kent Card as payment on our website.

Question 14

Check B2B

Accepted Answer

Working as expected - CORRA Test

Question 15

Do I Have Any Other Options For Providing Feedback To Kent?

Accepted Answer

As part of our ongoing efforts to provide better products, prices and service to our customers, we ask for your feedback in the form of an online customer survey. Those who participate, by completing a survey, will be automatically entered in a quarterly ...

Question 16

Do you charge extra payments for fragile products?

Accepted Answer

No, there are no additional payments for fragile products.

Question 17

Do you offer financing?

Accepted Answer

Absolutely! Learn More about our Financing options or look up store information with our Store Locator.

Question 18

Do you provide the same day delivery to NY?

Accepted Answer

Unfortunately, currently same day delivery to NY is unavailable. Once the service is reactivated the option will appear on the checkout page.

Question 19

How Can I Apply For A Job At Kent?

Accepted Answer

If you are interested in joining the Kent Team, you can visit your local store and ask for an application or visit the Careers page of our website. For more information, please see our careers page.

Question 20

How can I purchase a KENT Protection Plan?

Accepted Answer

You can purchase a KENT Protection Plan, in store, up to 364 days after delivery of your appliance(s).

Question 21

How can I subscribe to discount notifications?

Accepted Answer

Please follow this link to get subscribed.x

Question 22

How Can I Track My Order?

Accepted Answer

Once your order leaves our warehouse we will send you an email with a tracking number which you can use to follow the progress of your order at fedex.ca or canadapost.ca. This tracking number can also be found in your order history.

Question 23

How can you take credit cards payments across the web?

Accepted Answer

There are three ways that merchants can take credit cards across the net. The first is by capturing card details securely, transmitting them to the desktop PC and then processing them through a normal PDQ facility. This option is only suitable if the ecommerce...

Question 24

How Do I Apply A Coupon Towards My Online Purchase?

Accepted Answer

Any coupons that you receive which are valid for online purchases will have a promotional code that you must enter during the checkout process. Simply click the “Checkout” button and the put the promotional code in the appropriate field. In the next stage...

Question 25

How Do I Change My Account Information?

Accepted Answer

To testing change your account information, simply log into your Kent.ca account with your username and password and then follow the My Account link to your personal information. From there you can navigate to edit and save changes to your contact ...

Question 26

How Do I Check The Balance On My Kent Gift Card?

Accepted Answer

Simply visit any of our store locations with your gift card and we will be happy to check the balance for you. You can also check the balance online here.

Question 27

How Do I Create An Account?

Accepted Answer

Creating an account is easy and it only takes a few minutes. All you need is a valid email address and a private password which you choose for yourself. Once you have an account you may build address books, enjoy faster checkout times and save payment methods...

Question 28

How do I file a claim under a KENT Protection Plan?

Accepted Answer

To file a claim, simply contact 1-877-710-4653 or visit www.comerco.com/servicerequest to initiate the claims process.

Question 29

How Do I Log On To My Kent.ca Account?

Accepted Answer

If you wish to log on to your Kent.ca account, click on the My Account link at the top of any page on our website, and you will be taken to our secure sign-in page. You will then be prompted to enter your username and private password to log in to your account...

Question 30

How Do I Pay For My Order?

Accepted Answer

We are able to accept Visa and MasterCard for online purchases. Your order will be charged to the credit card account you provide to us at the time your items are secured for your order.

Question 31

How Do I Place An Order?

Accepted Answer

Once you have finished adding items to your shopping cart you can then place your order by clicking on the Proceed to Checkout button. From there you will be given page by page steps to follow for adding billing/shipping addresses and payment information ...

Question 32

How Do I Put A Product In My Shopping Cart?

Accepted Answer

If you are browsing our site and see an item which you would like to purchase, simply click the “Add to Cart” button which appears to the right of the product. The item should then appear in your shopping cart.

Question 33

How Do I Request A Sponsorship Or Donation?

Accepted Answer

Sponsorship or donation requests can be made one of two ways. If you represent a regional charity or event, please email us at info@kent.ca. For all other requests, please contact the manager at your local Kent store.Please be sure to submit your proposal...

Question 34

How Do I Review The Items In My Shopping Cart?

Accepted Answer

To review the items that you have already placed in your shopping cart, simply follow the “My Shopping Cart” link at the top of the page. This will take you to your cart where you can review items, change quantities and remove items if necessary.

Question 35

How long does a KENT Protection Plan last?

Accepted Answer

The duration of a KENT Protection Plan varies depending on the chosen coverage option. Plans range from two to four years after the expiration of the manufacturer warranty, providing peace of mind for your appliances.

Question 36

How long does it take before the work starts?

Accepted Answer

After your contract is signed and deposit is made, we will order the product. We will set a tentative installation date with you soon after the product is ordered based on the material estimated time of arrival, and then confirm that dates once the product...

Question 37

How Long Will Items Stay In My Shopping Cart?

Accepted Answer

If you choose not to purchase right away, items that you place in your shopping cart while you are logged in to your Kent.ca account will remain there until you remove them. You must be signed in to use this option. Feel free to add items to your cart for...

Question 38

How Long Will My Order Take To Arrive?

Accepted Answer

Most orders will ship within 24 – 72 hours from the time you submit the order. Some exceptions may apply when stock levels are not available, complex or large orders, or special freight requirements must be made.

Question 39

How Much Will I Be Charged For Shipping?

Accepted Answer

Shipping costs vary depending on the size and weight of your order and the level of shipping service that you select. During the checkout process your shipping costs will be calculated automatically so that you know exactly how much it will cost before your...

Question 40

How Will My Order Be Shipped?

Accepted Answer

Depending on your location, the products in your order, and your choices during checkout, your order will be shipped either by FedEx, Canada Post, or the Kent Delivery fleet.

Question 41

I Do Not Have An Account. Can I Still Order From Your Site?

Accepted Answer

Yes, customers can check out as a guest. However, please consider signing up for an account as it only takes a few moments, and makes it easy for you to track your order, see your past orders, and save your address and payment information in one place.

Question 42

I Forgot My Coupon. Can I Put It Towards My Purchase Later?

Accepted Answer

Coupons and promotional codes must be presented at the time of purchase for redemption. If you forget to use your coupon it will still be valid towards another purchase during the promotional period but we cannot redeem coupons on a purchase that has already...

Question 43

I Forgot My Password. How Do I Retrieve It?

Accepted Answer

Just follow the My Account link at the top of the page, enter the email address that you created your account with and then click on the "Forgot Your Password?" link. If an account exists with that email address, you will recieve an email from us with a link...

Question 44

I Have A Comment And/Or Feedback About One Of Your Store Locations. Who Should I Contact?

Accepted Answer

If you have comments, complaints or feedback regarding the services or products available at your local Kent store we ask that you first present your issue to the manager of the store in question. Our store managers are in the best position to see that your...

Question 45

I Have A Comment And/Or Feedback About Your Online Store. Who Should I Contact?

Accepted Answer

If you have any comments, complaints or feedback regarding the services or products available through our website then please do not hesitate to contact us in one of two ways:

By phone at 1-877-445-3527, Monday to Saturday, 8:00am-9:00pm AST
By email ...

Question 46

I Made A Mistake. Can I Cancel My Order?

Accepted Answer

If you have changed your mind and you wish to cancel your order then you can do so by contacting our online service desk at 1-877-445-3527. If you have multiple items under a single order number please keep in mind that a cancellation request will cancel ...

Question 47

I'm A Sales Rep For A Company Who Would Like To Supply Kent With A New Product. Can I Send You Information About It?

Accepted Answer

We are always looking for new and innovative products for our customers. Send us an email at info@kent.ca, it will be forwarded to a member of our purchasing team who will contact you as soon as they can. Please note that we will only contact vendors...

Question 48

Is It Safe To Use My Credit Card On Your Website?

Accepted Answer

Absolutely. Our website uses SSL (Secure Socket Layer) Software which is the industry standard for encrypting your personal information for safe online purchasing. If you want to read more about how we handle your credit card and other sensitive information...

Question 49

Please Note:

Accepted Answer

If you signed up for a Kent Card before November 30th, 2012, it is no longer valid at our stores. We have partnered with TD Financing Services to provide our customers with a new Kent Card. Please click here for details on our new Kent Card.

Question 50

TESTING QA

Accepted Answer

Working

Question 51

Testing Question

Accepted Answer

Testing Answer

Question 52

Testing Question 2

Accepted Answer

Testing Answer 2

Question 53

The Product I Received Isn’t What I Expected. Can I Return It?

Accepted Answer

Absolutely. All of our orders come with the Kent Customer Satisfaction Guarantee which states that if you are not satisfied with your purchase for any reason you can return it for an exchange or refund, by mail or in store.For complete details on our policy...

Question 54

What Denominations Are Kent Gift Cards Available In?

Accepted Answer

Our gift cards are available on our website in $20, $25, $50 and $100 amounts. We also offer loadable cards at our stores which allow you to choose any amount up to $500.

Question 55

What Do You Use My Personal Information For?

Accepted Answer

The security of your personal information is our primary concern. We only collect and store information that you voluntarily provide to us for legitimate business purposes. For complete information on how we collect and use your personal information, please...

Question 56

What does a KENT Protection Plan cover?

Accepted Answer

A KENT Protection Plan typically covers repairs or replacements for mechanical and electrical breakdowns, parts, and labor. Please see the Terms and Conditions for the details of coverage information.

Question 57

What happens if I have an issue?

Accepted Answer

When your project is complete, we will follow up with you to confirm that you are happy with your finished installation. If you have any issues or concerns with the installation, please reach out to us immediately anytime during the process. We are here to...

Question 58

What If I Don’t Spend The Entire Amount On My Kent Gift Card?

Accepted Answer

If you don’t use the entire value of the card, the balance will stay on the card to be used by you at a future time.

Question 59

What If My Kent Gift Card Is Lost Or Stolen?

Accepted Answer

Lost, stolen or damaged gift cards will not be replaced without the required proof of purchase.

Question 60

What If My Order Is Damaged Or Defective When It Arrives?

Accepted Answer

If your order is damaged when it arrives, please contact us within 2 business days so that we can resolve the issue promptly. To report a damaged shipment, contact our online service desk at 1-877-445-3527.

Question 61

What information do you collect about me?

Accepted Answer

We collect information about you to create your account, including your full name, email and password. We collect further data, such as address, and billing information or other information you provide when you checkout at our store. We also collect some ...

Question 62

What Is A CVN?

Accepted Answer

A CVN or Card Verification Number is a 3 or 4 digit number that appears on your card but which is not part of your account number. This number is used to help eliminate the risk of unauthorized purchases being charged to your card. Your CVN will never be ...

Question 63

What is a KENT Protection Plan?

Accepted Answer

A KENT Protection Plan provides coverage for parts, labor and more after the manufacturer’s warranty ends, even for normal wear and tear. Please see the Terms and Conditions for the details of coverage information.

Question 64

What is KENT’s warranty?

Accepted Answer

KENT offers a warranty on workmanship for 1 year. This begins when the job is completed. Manufacturer warranties vary by product.

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